RETURNS & EXCHANGES

Making a return or exchange is easy.

You have 7 days after receiving your purchase to decide whether to keep the items for your canine. Your item(s) should be sent back to us within 10 days of returns request submission. Returns outside these timeframes may be accepted at the discretion of Gnocchi & Goma. 

Your item(s) must be unused and in the same condition as received, with all designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to you (with delivery fees incurred charged to your original method of payment). Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your returns. 

RETURNS & EXCHANGES FOR US ORDERS

Returns and exchanges are FREE. Simply email sales@gnocchiandgoma.com to request a return label and tell us if you would like a refund/exchange. Refunds will be credited to your original form of payment and exchanges for a different size or colour are subject to stock availability.

RETURNS & EXCHANGES FOR INTERNATIONAL ORDERS

Simply email sales@gnocchiandgoma.com to tell us if you would like a refund/exchange. Refunds will be credited to your original form of payment and exchanges for a different size or colour are subject to stock availability.

Please send your returns to this address: 

Pet-A-Pawter LTD,

Returns Department,

807 Airport Access Road, Unit D,

Traverse City, MI 49686

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.

For exchanges, shipping is free on the replacement item; however, if you are based outside of the United States, you may need to pay taxes and duties on the shipment. If you are sending an item over US$75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s).

FAULTY GOODS

Goods are classified as faulty if they are received damaged or if a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.